Refund Policy
Thank you for choosing
The Commercial Commission Catalyst
("TCCC"), a division of
OspreyCBS
. We take pride in delivering high-quality services and value your trust in our business. This Refund Policy ("Policy") outlines our terms and conditions for refund requests, including how we handle requests and chargebacks.
At TCCC, we are committed to providing excellent services. We understand that circumstances may change, and occasionally, clients may feel that they need to request a refund. However, by engaging with our services, you agree to the terms laid out below regarding refund requests.
Refunds will be granted only when the following conditions are met:
You have a valid reason, as outlined in this Policy.You adhere to the necessary procedures for requesting a refund.
Our goal is to resolve any concerns or issues to your satisfaction before the need for a refund arises. If you experience any dissatisfaction with our services, please contact us directly to discuss your concerns.
Refunds will only be considered under the following conditions:
Service Delivery Issues: If we fail to deliver the agreed-upon services in a timely or professional manner, you may request a refund. This must be reported within [insert number of days, e.g., 30 days] from the date the service was provided.Service Not as Described: If the service provided does not match the description outlined in your contract, proposal, or agreement, you may be eligible for a refund, provided the discrepancy is reported within [insert number of days, e.g., 14 days] from the service delivery.Inability to Deliver: If we are unable to fulfill the agreed-upon services due to circumstances within our control, a full or partial refund will be issued depending on the situation.
Refund requests based on dissatisfaction with subjective aspects of the service (e.g., perceived results, personal preferences, or minor misunderstandings) are not eligible for a refund.
If you believe you are eligible for a refund under this Policy, please follow these steps:
Contact Us: Submit a written request to our support team at [Insert Support Email] with your order details, the reason for your refund request, and any supporting documentation (e.g., emails, project files, communication records). Requests must be submitted within [insert number of days] from the date of service.Provide Detailed Information: Please include a clear explanation of why you believe you are entitled to a refund, outlining the specific service issue, along with any evidence or documentation to support your claim.Review Process: Once we receive your request, we will review your case thoroughly. Our team will contact you within [insert number of business days] to confirm whether your request has been approved or denied. In some cases, we may ask for additional information to resolve the issue.
Note
: Refunds will only be processed if the request complies with the above conditions. We may, at our discretion, offer alternative resolutions such as additional services, credits, or compensation instead of a refund, depending on the situation.
Refund requests, when approved, will be processed within
14 business days
from the date of approval. The refund will be issued through the same payment method used for the original transaction, unless otherwise agreed upon.
We take chargebacks seriously and will vigorously defend against any unauthorized chargeback requests. If you initiate a chargeback or dispute with your payment provider, we will work closely with the payment processor to resolve the issue. Please note the following:
Before Initiating a Chargeback: We strongly encourage you to contact us first. Our team is committed to resolving any issues you may have, and we may be able to offer a solution that prevents the need for a chargeback.Invalid Chargebacks: If a chargeback is filed without first following our refund process or if the chargeback is deemed invalid, we will provide evidence to the payment processor that we have a clear Refund Policy and that the chargeback was initiated in error.Additional Costs: If a chargeback is initiated fraudulently or without valid reason, you will be responsible for any fees or costs incurred by TCCC as a result of the chargeback, including chargeback fees, legal fees, and administrative costs.Prevention of Chargebacks: To prevent chargebacks, we make the following commitments:Clear Communication: We provide transparent, detailed descriptions of all services, including pricing, timelines, and expectations, before any transaction is processed.Service Confirmation: All clients will be asked to confirm their understanding and agreement to the terms of service before work begins. This may include signing a contract or providing electronic confirmation of terms.Resolution Support: If you are dissatisfied with any part of the service, please contact us immediately so that we can resolve the issue directly and prevent any potential chargeback.
The following items are
non-refundable
under any circumstances:
Payments for services that have been completed or delivered in full.Consulting sessions, strategic advice, or personalized reports.Any service that has been customized or personalized specifically for you.Subscription-based services that have been rendered beyond the initial 30-day period.Any fees related to third-party services (e.g., payment processing fees, external software, or subscriptions).
We understand that certain situations may arise that are not explicitly covered by this Policy. If you believe you have a unique situation, please contact us directly, and we will review your case on an individual basis. We are committed to providing a fair and transparent process for all refund requests.
TCCC reserves the right to update or modify this Refund Policy at any time. If significant changes are made, we will notify you by email or post a notice on our website. Any changes will apply to refund requests made after the date of the policy update.
If you have any questions or concerns regarding this Refund Policy, please contact us at:
The Commercial Commission Catalyst
A division of OspreyCBS
[Insert Address]
Email: [Insert Email]
Phone: [Insert Phone Number]
We appreciate your business and are committed to ensuring that our services meet your expectations. By following this Refund Policy, we hope to address any issues proactively and maintain a positive relationship with you.
This
Refund Policy
provides a clear, comprehensive framework for handling refund requests and defending against chargebacks. It ensures clients understand the conditions under which refunds may be granted, encourages resolution through communication, and includes clear steps for both refund requests and dispute resolution.